FAQ
1. Why a lingerie subscription service?
Simply put, a lingerie subscription service such as ours will save you time, effort, and money. It will also enable you to try new styles from the comfort of your own home and to explore other lingerie brands.
As women, we know that lingerie is a personal preference that has the power to excite us and make us feel more confident in our day-to-day. Unfortunately, lingerie shopping tends to fall to the bottom of our to-do list and it is no wonder.
The current process of buying lingerie is cumbersome and uncomfortable. From researching, visiting the store, undressing in a fitting room, and lining up at check out. It is time consuming, expensive, and uncomfortable for most women.
At Aurelia, we aim to simplify the process of buying new lingerie by delivering curated pieces right to your doorstep. Each box contains 2-3 items that are curated based on your preferences and shipping is included (within Canada, US, and UK). If something doesn't fit well, simply let your stylist know within 7 days of receiving your box and we'll take care to include replacement item in your next box. This way, we'll learn what to avoid so that each box can be more tailored to your preferences.
With Aurelia, you can now try on each lingerie from the comfort of your own home, experiment with certain lingerie styles that you otherwise might not, and save money and time while doing it.
2. Do you ship internationally?
We ship for free to addresses in Canada, US, and UK. We ship internationally for a small fee.
3. What happens if one of the items that were sent to me doesn't fit me?
Because we don't see you in person, we rely on your Style Quiz result and anything else you tell us to curate your boxes. When something doesn't fit well, please let your stylist know within 7 days of receiving your box. Your stylist will then work with you to understand the issue, adjust the sizes on your file accordingly, and include a replacement item in your next box.
4. Can I choose the brand I'd like to receive?
At Aurelia, we love to learn more about you and your preferences. You can request it by sending us a message at info@aureliabox.com. However, one of the advantages of using our service is being able to access different lingerie brands from around the world with zero effort and at a lower price. Therefore, we can't guarantee that you will receive just the products of the brands you love but we will strive to provide a good balance between products from the brands you love and from new brands for you to try on.
5. When will my shipment arrive?
We ship our box on the first week of each month and it takes around 3-7 days to arrive. It will arrive in a discreet pink box with only the letter "a" in front of it so you can rest assured that no one else needs to know.
6. What if my style or size has changed?
Don't worry, simply let your stylist know and we'll adjust your box moving forward.
Alternatively, you can login to your account and click on "Update my preferences" link.
7. Can I request specific pieces?
Yes, you can! Examples of requests that you can make: a black lace chemise, a bold 3-piece set, a lined bralette.
What we can't accommodate is specific items, for example: the Luna 3-piece set from Playful Promises, the Adriana bralette from Parfait in sapphire color, etc.
Requests must be made before the 16th of the month to give our stylist enough time to make adjustments to your box.
8. How do you manage cancellations?
We believe that you should have full control on your lingerie and sleepwear delivery according to your needs. That's why cancelling and skipping delivery options are made available and easy for every Aurelia client.
To cancel: simply log in to your account and select Cancel Subscription. Cancelling subscription must be done by the 15th of the month or 15 days before your next delivery.
Please note that once cancelled, any discount and savings you might have will also be cancelled. If in the future you wish to resume subscription, your previous savings will not be applied.
9. Can I skip delivery for this month?
Yes you can. Just login to your account, click on "Manage orders" on the bottom right corner and navigate to "Subscription". Then, select "Skip" beside the next order detail. When a delivery is skipped, you won't be charged for it.
This is an ideal option if you want to keep any savings and discounts you've applied but wish to skip delivery only for certain months.
10. What is the difference between Monthly and Seasonal Lingerie Box?
Monthly Lingerie Box is curated and delivered every month, whereas Seasonal Lingerie Box is curated and delivered every 3 months. With both packages, you'll get a dedicated stylist, premium brands' collections, curated styles, Bra Fitting Kit, and free shipping.
11. What is the shipment schedule like?
Your first box will be curated and shipped 2 weeks after you've completed your order. With Monthly Lingerie Box, your subsequent boxes will be shipped on the first week of each month. With Seasonal Lingerie Box, your subsequent boxes will be shipped every 3 months, on the first week of the month.
Example:
You made a purchase on February 24th
Your first box will be shipped on March 8th
For Monthly Lingerie Box, subsequent boxes will be processed on March 16th and will be shipped on the week of April 1st.
For Seasonal Lingerie Box, subsequent boxes will be processed on May 16th shipped on the week of June 1st.
12. What are some of the brands you carry?
We carry Blush, Montelle, Understance, Skarlett Blue, Natori, Fleur't, Elomi, Freya, Gossard, In Bloom by Jonquil, Playful Promises, Wacoal, B'Temptd, Fitfully Yours, Oh La La Cheri, Panache, Parfait, Midnight Bakery, Cake Maternity, and many others. Our brand partner list keeps growing so if you have a favorite, shoot us an email and we'll try to incorporate them into our list.
13. I have other questions, who can I ask?
Send your message to info@aureliabox.com and we will get back to you as soon as possible.