FAQ


1. Why a lingerie subscription service?

Simply put, a lingerie subscription service such as ours will save you time, effort, and money. It will also enable you to try new styles from the comfort of your own home and to explore other lingerie brands.

As women, we know that lingerie is a personal preference that has the power to excite us and make us feel more confident in our day-to-day. Unfortunately, lingerie shopping tends to fall to the bottom of our to-do list and it is no wonder.

The current process of buying lingerie is cumbersome and uncomfortable. From researching, visiting the store, undressing in a fitting room, and lining up at check out. It is time consuming, expensive, and uncomfortable for most women. 

At Aurelia, we aim to simplify the process of buying new lingerie by delivering curated pieces right to your doorstep. Each box contains 2-3 items that are curated based on your preferences and shipping is included (within Canada). If you don't like any of the items, simply let your stylist know within 7 days of receiving your box and we'll arrange for an exchange. This way, we'll learn what to avoid for the next delivery so that each box can be more tailored to you.

With Aurelia, you can now try on each lingerie from the comfort of your own home, experiment with certain lingerie styles that you otherwise might not, and save money and time while doing it.

 

2. Do you ship internationally?

Currently, we ship to addresses in Canada, US, and UK. Canadian addresses are eligible for free shipping, whereas US and UK addresses would be charged for shipping fee.


3. What happens if one of the items that was sent to me doesn't fit me?

We always strive to curate your box based on your Style Quiz result. However, if any of the item doesn't fit you well, don't worry. You have 7 days from the time the box has been delivered to your address to let your stylist know if you'd like an exchange.

Your stylist will coordinate with you on how to best return the item and send the new item to you.

 

4. Can I choose the brand I'd like to receive?

At Aurelia, we love to learn more about you and your preferences. You can request it by sending us a message at info@aureliabox.com. However, one of the advantages of using our service is being able to access different lingerie brands from around the world with zero effort and at a lower price. Therefore, we can't guarantee that you will receive just the products of the brands you love but we will strive to provide a good balance between products from the brands you love and from new brands for you to try on.

 

5. When will my shipment arrive?

We ship our box on the first of each month and it takes around 3-7 days to arrive. It will arrive in a discreet pink box with only the letter "a" in front of it so you can rest assured that no one else needs to know. 

  

6. What if my style has changed?

Don't worry, simply let your stylist know and we'll adjust your box moving forward.

 

7. How do you manage cancellations?

We believe that you should have full control on your lingerie and sleepwear delivery according to your needs. That's why cancelling and skipping delivery options are made available and easy for every Aurelia client.

To cancel: simply log in to your account and select Cancel Subscription. Cancelling subscription must be done by the 15th of the month or 15 days before your next delivery. 

Please note that once cancelled, any discount and savings you might have will also be cancelled. If in the future you wish to resume subscription, your previous savings will not be applied.

 

8. Can I skip delivery for this month?

Yes you can. Just login to your account, click on "Manage orders" on the bottom right corner and navigate to "Subscription". Then, select "Skip" beside the next order detail. When a delivery is skipped, you won't be charged for it.

This is an ideal option if you want to keep any savings and discounts you've applied but wish to skip delivery only for certain months. 

 

9. What is the difference between Monthly and Seasonal Lingerie Box?

Monthly Lingerie Box is curated and delivered every month, whereas Seasonal Lingerie Box is curated and delivered every 3 months. With both packages, you'll get a dedicated stylist, premium brands' collections, curated styles, Bra Fitting Kit, and free shipping.

 

10. What is the shipment schedule like?

Your first box will be curated and shipped 2 weeks after you've completed your order. With Monthly Lingerie Box, your subsequent boxes will be shipped on the first of each month. With Seasonal Lingerie Box, your subsequent boxes will be shipped every 3 months, on the first of the month. 

Example:

You made a purchase on May 2nd

Your first box will be shipped on May 18th

For Monthly Lingerie Box, subsequent boxes will be shipped on June 1st, July 1st, August 1st, and so on

For Seasonal Lingerie Box, subsequent boxes will be shipped on August 1st, November 1st, February 1st, and so on.

 

11. What are some of the brands you carry?

We carry Blush, Montelle, Fleur't, Rya Collections, Fleur't, Dominique, Nipplets, Fitfully Yours, Oh La La Cheri, Nipplets, Gingerlilly, Bravado, and many others. Our brand partner list keeps growing so if you have a favorite, shoot us an email and we'll try to incorporate them into our list.

 

12. I have other questions, who can I ask?

Send your message to info@aureliabox.com and we will get back to you as soon as possible.